CHANGES – RETURNS – REPLACEMENT PRODUCT
Should you desire to return or replace a product which you have bought from our e-shop you must, in all cases, inform us with seven (7) days following its receipt by you to our e-mail: firstname.lastname@example.org informing us of the reason for the desired return and / or replacement and informing us of a contact telephone number in the same e-mail message. Following receipt of your e-mail message an employee of the courier / transport company will contact you in order to arrange receipt of the product and its return to our Company. Alternatively, you can communicate with us via the telephone number: +30 210 923 2059 (Monday & Wednesday 10:00 to 15:00 and Tuesdays, Thursdays and Fridays 10:00 to 18:00 UTC/GMT +2 (Summer Time UTC/GMT +3) and excluding Greek National Holidays).
Conditions for the return of product:
1. The product must not have been worn / used,
2. The return must be carried out with fourteen (14) calendar days of its proven receipt by the customer / user.
3. The original sales receipt, invoice etc, must accompany the product.
4. The product must be returned in its original box and must be in the same condition as it was initially received by the customer complete and without any signs of wear or tear.
In order that the product reaches us in good condition it must be carefully and properly packed to ensure that the product is protected during its transportation.
You have the right to return the product that you have purchased and to request a replacement in the following circumstances:
1. SHIPMENT OF INCORRECT PRODUCT
Where it can be expressly proven that «absolute BOURNAZOS» shipped out to you a different article or size to that which had been ordered.
Goods accepted for return in this case are transported free of charge with Greece. Where the origination point of the return is outside of Greece charges may apply.
2. MANUFACTURE DEFECT
In the circumstance that there is a proven manufacturing defect, you have the right – within 14 calendar days of the initial receipt of the product – to ask for its replacement with same article as originally ordered, or request its replacement with another product(s) up the same value of the amount of the original product bought. Where a replacement product is chosen that exceeds the original amount paid, any additional costs must be paid for.
Return of goods is free of charge within Greece and only after express agreement has been given by an employee of our Customer Care department (telephone number: +30 210 923 2059 (Monday & Wednesday 10:00 to 15:00 and Tuesdays, Thursdays and Fridays 10:00 to 18:00 UTC/GMT +2 (Summer Time UTC/GMT +3) and excluding Greek National Holidays). Where the origination point of the return is outside of Greece charges may apply.
3. CHANGE OF PRODUCT
Should you wish to exchange a product that you have bought, please send us an e-mail detailing the article number(s) and size(s) that you wish to replace the original purchase(s) with and one of our Customer Care Team will contact you. Alternatively, you can phone our Customer Care number: +210 923 2059.
Should the product have a manufacturing fault or if the size does not fit your foot, you may return it to us within 14 days of original purchase free of charge following confirmation to do so from one of our Customer Care Team. (This only applies to orders delivered to addresses within Greece and applies to one free return per order and via the courier Companies with which we cooperate. For product delivered to addresses outside of Greece return charges may apply, please clarify this with our Customer Care Department via e-mail before making any such return.)
The Customer Care telephone line is open during Greek shop hours as follows:
Monday & Wednesday 10:00 – 15:00*
Tuesday-Thursday-Friday 10:00 – 18:00*
(*Except for Greek National and Bank Holidays)